Shipping policy
SHIPPING & DELIVERY POLICY
Thank you for shopping with Twoscentsbybri, LLC.! Please review our shipping, local delivery, and pickup information before placing your order.
Order Processing
Orders are typically processed within 1–2 business days, unless otherwise stated on the product page or during periods of high order volume.
Custom or personalized orders may require additional processing time.
Shipping
Shipping rates and available delivery options are calculated at checkout based on the customer’s shipping address and order.
Once an order has been transferred to the shipping carrier, delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Customers are responsible for entering a complete and accurate shipping address when placing an order. Twoscentsbybri, LLC. is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.
Local Delivery
Local delivery is available within 30 miles of Hackensack, New Jersey.
Current local delivery fees are:
Up to 10 miles: $5
10–20 miles: $15
20–30 miles: $30
Customers who select local delivery will receive an update from us regarding their delivery so they know when their order is on the way and when to expect arrival.
Someone should be available to receive the order or a safe delivery location should be available at the address provided.
Free Local Pickup
FREE local pickup is available in Hackensack, NJ.
Customers selecting local pickup will be contacted when their order is ready. Pickup instructions and arrangements will be provided directly after the order has been prepared.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Damaged Packages
If your candle arrives damaged, please contact us within 3 days of delivery with your order number and clear photographs of the product and packaging.
Approved damaged-item claims may qualify for a replacement of the same item, subject to availability. Please refer to our Return & Refund Policy for complete details.
Questions
If you have any questions regarding shipping, local delivery, or pickup, please contact Twoscentsbybri, LLC. using the contact information provided on our website.
Last updated: August 2026