Refund policy

All sales are final and Twoscentsbybri, LLC. does not offer returns or refunds for change of mind, scent preference, or used products.

If your candle arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Approved damage claims will be eligible for a replacement of the same item, subject to availability. Refunds are not provided for damaged shipments unless otherwise required by applicable law.

Customers must retain the damaged item and original packaging while the claim is being reviewed, as this information may be required for the shipping carrier.

Thank you for supporting Twoscentsbybri, LLC. and our handmade products!